General FAQ

Sizes

Our cubes are 2,5 inches square. We are bale to make a 2 inch cube with no additional charge. 2 inch cube is currently offered in natural wood finish only.
 

Shipping & Processing

All orders are shipped via USPS mail and take 1-3 business days to deliver, depending on how far you are from Los Angeles. Please remember that handling may take 1 additional day and your order will be typically designed, made, and prepared within 3-5 days.
 

Packing Slips

In an effort to reduce paper waste, we do not include paper packing slips in your order. Please refer to your order confirmation email to verify the contents of your order.
 

Order Changes

We will work with you one-on-one. If you would like to make a change, just let us know. 
 

International Shipping

We do not currently accept new Interactional Clients. The existing International Clients, please contact us for custom orders.
 

Returns & Exchanges

All orders are non-refundable unless your items arrive damaged or we accidentally sent you the wrong item. Please contact us within 7 days of receiving your order if an item arrived damaged or you received the wrong item.
 

Discount Codes

We do offer occasional discount codes, so be sure to join our email newsletter list and follow us @koobikcubes on Facebook and Instagram to receive updates on any current promotions. We cannot guarantee the authenticity of any discount codes or promotions mentioned by third-party websites and reserve the right to honor only codes that are generated by us. 
 

Affiliate + Third-Party Links

From time to time, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Some of the links on this site are affiliate links. We may earn a commission through clicks or purchases made using that link.